At the Brow Studio, we are committed to providing you with the best grooming experience. To ensure a pleasant and efficient visit for both you and our team, we kindly request that you adhere to the following policies and procedures: 

Semi Permanent Make-up 

Please arrive 20 minutes before your appointment.  This extra time allows us to apply numbing cream for your comfort and best results.

• A touch-up appointment is essential.  This must be done 4 to 6 weeks after your initial visit. Early scheduling is encouraged to secure your spot.    
• If you had previous Microbladed/Ombrèd done elsewhere, please forward us a photo of your brows. Our expert technicians will assess whether further Microblading/Ombrè would be the best treatment for you or whether you would benefit from one of our alternative treatments eg Brow Laser Removal, Biochemical removal or Colour correction.
• Your well-being is our priority. Please provide any relevant medical history or medication information for your safety. Familiarize yourself with our Health Contraindications and Pre Care Procedure 

DEPOSITS 

A 50% Deposit is required for all treatments over R400.  Failure to pay your deposit within 3 days of making your appointment will result in appointment cancellation. 

CANCELATION POLICY:  

• We understand that circumstances may change. To avoid deposit forfeiture of full treatment fees, please cancel or reschedule your appointment at least 24 hours in advance. 
  Late-minute cancellations or no-shows will result in deposit forfeiture or full treatment fees.

ARRIVING ON TIME:
Please arrive promptly for your scheduled appointment to ensure we can provide you with the full service you deserve.  Late arrivals may result in a 50% fee due to lost time.  

AFTERCARE INSTRUCTIONS:
Follow the aftercare instructions provided by your specialist to ensure the longevity of your treatment.

NOISE LEVEL:

To maintain the relaxing nature of our Studio and for the sake of our other guests, we kindly request that cell phones are placed on silent during your treatment. 

FEEDBACK:  
Your feedback is valuable to us. If you have any comments, concerns, or suggestions, please don't hesitate to share them with our team. 

Thank you for choosing the Brow Studio. 

Your beauty and satisfaction are our top priorities.